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The Waiter & Waitress and Waitstaff Training Handbook
Author:Lora Arduser,Douglas Robert Brown
Published on 2005-01 by Atlantic Publishing Company

Available formats: PDF, ePub, Mobi, Kindle, Audiobook

Book Description :

This training handbook was designed for use by all food service serving staff members. The guide covers every aspect of restaurant customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person. The detailed performance of each position is described for different types of establishments, and all types of service including French, American, English, Russian, Family-Style and Banquet. It provides step-by-step instructions on: - hosting - seating guests - taking/filling orders - loading/unloading trays - table side service - setting an elegant table - folding napkins - centerpieces - promoting specials - promoting side orders - handling problems - difficult customers - managing tips and taxes - getting customers to order quickly - handling questions - handling the check and money Plus, learn advanced serving techniques such as flambe and carving meats, fish, and fruits. It also features a chapter devoted exclusively to food safety and sanitation. Whether it's your first day on the job or you are a twenty year veteran you are bound to learn alot. Food service managers will find this book to be an excellent foundation for your organizations training program.

Author -Lora Arduser,Douglas Robert Brown
Format BOOK | 284 Pages
Published 2005-01 by Atlantic Publishing Company
Language en
CategoryBusiness and Economics
ISBN10 0910627479
ISBN13 9780910627474

This eBook Maturity (Adult Book) status is NOT_MATURE

Book was written in en

Ebook Available formats: PDF, ePub, Mobi, Kindle, Audiobook

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