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Dishing it Out
Author:Greta Foff Paules
Published on 1991 by Temple University Press
Available formats: PDF, ePub, Mobi, Kindle, Audiobook
Book Description :
This study challenges the uncritical equation of advancement with success. As a participant observer at a family-style restaurant in New Jersey, the autho reveals the strategies that experienced waitresses employ to improve their own positions rather than aspiring toward management. Through the voices of some aggressive, determined, tough, and resilient women, the author confronts stereotypical characterizations of waitresses. The author finds that certain unique features of the restaurant industry the tipping system, chaotic work environment, chronic shortages of labor and supplies, and the manager's role as a fill-in man allow waitresses to manipulate their work environment to protect their own interests. The downgrading of the managerial role in this restaurant has rendered advancement meaningless. Knowing that the 'help wanted' sign is permanently posted, the waitresses refuse to submit to management's dictates, to 'take junk' from rude or hostile customers, or to internalize the negative self-image usually associated with waitressing. The colorful and often amusing comments by the women the author interviewed indicate that they have developed an arsenal of subtle but undeniably effective tactics to combat the exploitive elements of the job, to maximize tips, and to secure the boss' attention to their needs.- Author -Greta Foff Paules
- Format BOOK | 225 Pages
- Published 1991 by Temple University Press
- Language un
- CategoryBusiness and Economics
- ISBN10 0877228884
- ISBN13 9780877228882
This eBook Maturity (Adult Book) status is NOT_MATURE
Book was written in un
Ebook Available formats: PDF, ePub, Mobi, Kindle, Audiobook
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